LilyMark Studio
We're here to help
Every keepsafe is made and supported by a small studio. Email us and a real person will reply — usually within two working days.
Please include your order reference or keepsafe reference (it looks like LM-1001) if you have one — it helps us find your piece straight away.
Common questions
I can't activate my keepsafe
Check the code for typos — it uses no zeros, ones or letter O. If it still won't work, email us with your order reference and we'll issue a fresh code.
I've lost or damaged my piece
We can engrave a replacement. Your memory page and every photo stay exactly as they are, and the original engraving keeps working too.
I've forgotten the family PIN
Sign in to your account and set a new one from Manage keepsafe → Privacy. We never store the digits, so we can't read the old PIN back to you.
I'd like my memories removed
Send a deletion request from your account settings and we'll confirm by email before anything is deleted.